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For the past four years I’ve taught the session on Knowledge Management tools for Law Students in an Advanced Legal Research a Writing class. In an effort to help the students get more out of the session, this year I “flipped” the class.  Instead of lecturing and demonstrating software for 80 minutes, the students watched the short instructional videos I prepared and installed software on their laptops in preparation for the class. This took them between 40 and 60 minutes depending on their technical ability.

Then in a shortened 40 minute class, I put the students together in groups of 2 or 3 and had them work on some exercises.  This allowed them to practice using the using the tools they learned about in situations approximating how they’d be used in legal research.

The feedback from the students on the new class format was very positive.  83% of students preferred the blended class style to a traditional lecture, and 75% said that they felt more confident using the tools covered in class than they would have with a traditional lecture. At the end of both classes, most of the students stayed behind after the class was dismissed to continue playing with the new software tools.

Below, exercises A to H are to be completed before the class. The in class exercises are at the bottom. These materials are licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License to encourage their use and re-use. In plain english this means that anyone can modify the materials, as long as they share the modifications back to me, and the materials can be used for commercial purposes.

This work is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.

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A. Introduction:

We’re going to look at 7 different tools that will help you develop a more efficient research work flow. It is not expected that you’ll use all the tools, but most students find that they’d have a hard time living without two or three of them once they see how the tools make their research lives easier.

  • The tools we’ll look at are:
    • Desktop Search,
    • Zotero for citation management,
    • Evernote for saving general notes, capturing web pages and pictures for future reference,
    • JotNot Pro to take the place of a photocopier,
    • Google Drive for collaborative document editing,
    • Google+ Hangouts for online meetings and document co-editing, and lastly
    • backup options so that your digital life is safe.

Before you move on, please make sure that you have a Gmail account, and have signed up for Google+, as you’ll need access to a Google account for the exercises in this module (and in the next class). If you don’t have an account, you can sign up here: 
http://gmail.com

B. Desktop Search

Exercise:

  1. Using your desktop search tool, see if you can find a paper you wrote last year.
  2. Also using your desktop search find all the emails you’ve received from a friend. How many were there? (if you don’t see any emails in your desktop search you’ll need to add your webmail account to your desktop email program).

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Introduction to the Survey Results

In addition to the technology questions we’ve been asking UVic Law students over the past nine years, we decided for the second year in a row to ask some extra questions about the mobile technology that students are arriving at Law School equipped with. This survey was completed by 139 incoming and transferring law students, which is a strong 90% plus response rate.

Executive Summary:

  • 84% of incoming law students own “Smart Phones” that can browse the internet (up dramatically from 50% last year), with 42% of the total being iPhones, 13% Android and 27% Blackberry’s.
  • 19% of students own tablet devices or ebook readers.
  • 98% of students own laptops, and 16% own both a laptop and a desktop computer.
  • 50% of student laptops are Mac’s, up from 44% last year.
  • The average laptop price stayed basically the same as last year at $1,186, which is down from $1400 in 2007, and from $2,100 in 2004.
  • The students’ average typing speed was was 60 wpm.
  • 72% of all students bring their laptops to school almost every day.
  • 55% of students use Gmail as their primary email account (up from 49% last year), 9% use UVic email and 22% Hotmail.
  • 60% of students identified MS Word as their favorite tool for collaborative document editing (down from 67%).  30% favor Google Docs (up from 27%) and 2% OpenOffice.
  • 58% of students report backing up their primary computer on a regular basis. 60% of those backing up do so to an external hard drive and 25% to a cloud storage solution.
  • 97% of students use Facebook (up from 91%) and 92% (up from 80%) would like to see law school events and activities published on Facebook as well as through the online faculty calendar. 25% use Twitter, 21% use linked in, and 16% use Google+.

Smart Phone / Cell Phone Ownership

84% of students own “Smart Phones” or phones with built in web browsers that allow them to surf the internet on their cell phones.  That is up dramatically from 50% of smart phone owners last year.On the other end of the spectrum, 2% of students do not own a cell phone at all. This is significantly lower than the 11% of our sample of all law students who reported no cell phone in the spring of 2010. Just as laptop owner ship has been close to 100% since 2007, cell phone is now almost 100% as well.I suspect that over the next two or three years close to 100% of students will either own a smart phone, an iPod Touch, an iPad or Android tablet device.From the library’s perspective this is an important area to watch, as there are a number of interesting new technologies (like QR Codes) that could potentially enhance the library’s services that depend on library patrons having access to the internet on their cell phones along with a camera.

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She said that she’s lost everything…  I’ll never forget the afternoon I helped a law student configure her new laptop. Most students are excited as they setup a new computer, but not this one. I asked her if she was happy with the new laptop, and she said she was, but that earlier in the week a fire in her basement suite has destroyed her 2 year old laptop along with all her digital photographs, mp3 music files, class notes, term papers, including the one she had been working on, and that was due the following week.  I gently asked if she had been backing up the data on her hard drive or not.  She said that she had started backing up at the beginning of the school year, but that the backup was on an external hard drive, and the external drive had been destroyed in the fire as well.  A very sad story.

So what did I recommend that she do to backup her new laptop?  Follow the 3-2-1 Backup rule: Read More

Now that I can hear the voices of excited Law Students in the hallways of the Fraser Building, I thought I’d take a moment to pass on a little bit of technology advice to help students avoid the most common laptop disasters:

  1. Install Automatic Backup software for your Laptop Computer!
    If you take no other advice from me, at least promise me that you’ll start to backup your laptop on a regular basis.  I recommend Mozy’s 2GB Free online backup service for all your school work at least.  The great thing about Mozy (besides being free for it’s basic service) is that Mozy automatically backs up your computer so you don’t have to think about it anymore.  If you combine this with an external hard drive backup system, you have implemented the gold standard in backup: The 3-2-1 Backup Rule.
    - 3 copies of all files (1 original, 1 on mozy, and 1 on the external hard drive)
    - 2 different backup formats (1 on the Internet at mozy and 1 on your local external hard drive)
    - 1 copy off site (this is important if there is a fire, or natural disaster that destroys both your laptop and external hard drive. This happened to a student in the Fall 2009 semester. Her laptop and external hard drive were destroyed in a basement suite fire).
  2. Install up to date Free Anti Virus and Anti Mal-ware software on your windows computer!
    a. This is a lot easier than in sounds.  First make sure that any other anti-virus software has been installed from your computer, and that you’ve rebooted after uninstalling it.
    b. Download Microsoft’s free anti-virus software from their website: Microsoft Security Essentials.
    c. Install Microsoft Security Essentials, and you’re done.  Wasn’t that easy?
  3. Use Google Docs for collaborative document creation and editing.
    If you need to participate in any group projects, then Google Docs will be your friend. It makes collaborative document creation and editing so much easier than emailing Word documents back and forth it is not even funny.

Enjoy the fall semester, and I hope your laptop, web browser and word processor server you well!

    A couple of years ago I wrote a blog post about how to create a family friendly internet setup in your home.  Given how quickly technology changes, I thought it was time to revisit the topic to see what has changed.

    Being the father of five children under the age of 15 years old, and having 4 computers in our home along with a couple of iPod Touches, I’ve been experimenting with software & services over the past few years to try make my childrens’ experience on the internet as porn free as possible. After trying some commercial software for content filtering that ended up slowing down our 4 year old computer, and didn’t do anything to help on our iPod Touches, I have found something that works quite well on all the internet devices in our house (remember that no solution is 100% perfect not matter what the software vendor claims).  It not only works well, but once you set it up on your home router, you don’t need to install anything on the desktop computers or iPod Touches!

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    Drop Box backs up and synchronizes files between computers.  Great for someone with a desktop and a Netbook for when they’re on the road. http://www.getdropbox.com
    Drop Box is also very good for sharing files… can email links to publicly shared files.
    Document collaboration

    Drop Box synchronizes files between computers across the room or across the internet.  The service is free if you have 2GB of data or less.  For $10 a month you get 50GB of data storage.  I’ve used DropBox for several months now, and have to say that it works great.  It makes it much easier for me to quickly share documents between my Laptop (mac), my Work Computer (windows), and my Home Computer (mac).

    Not only does it facilitate file sharing, but it also serves as an excellent backup system. While more expensive than Mozy’s $5 a month backup service, you do get a lot of extra functionality that Mozy does not give you.  DropBox works great on Mac, Windows and Linux computers, which means that it can be used on virtually any computer you own or can currently buy, including one of those cute little Net Books.

    Another feature that some might find useful, is the ability to share sub folders with other people for collaboration purposes. As files are modified, previous version are kept so that if necessary you can revert back to a previous version of the document.  Files that are accidentally deleted can also be recovered, unless you manually purge deleted files.

    I highly recommend DropBox for people who use multiple computers and need to share files between them.  Good luck!

    I had an interesting experience at the end of the day yesterday. One of my Law Library colleagues looking quite distressed came into my office and said, “I think I just lost a VERY important file.” My response was, “no problem! Worst case we can restore it from backup.” That’s always my response when someone says they’ve lost a file – it usually calms them down and reassures them. She followed up by saying, “I just created the file today. Will it have been backed up yet?” Her face dropped when I said no. Our backups only happen at night, so a file created today would not yet be backed up.

    So I started looking for the file. Sure enough, she had deleted it from the file server, so it didn’t go into her recycle bin. I tried doing a windows search (she’s running Vista Business Edition), and could only find a link to it in favorites, but not the file or a temporary file. Lastly I tried doing a Google Desktop search as we have it indexing her computer and her file share. It thought it found the file, but the link was dead (because the file had been deleted), but we could look at the full unformatted text of the file with the preview option. So we copied the text from the preview, and pasted it into a new Word document. I had one relieved customer. She had to reformat the document, but it saved her hours of work writing it from scratch.

    So… Google Desktop is not only a great desktop search tool, but it can also help restore deleted files that have not yet been backed up!

    Protect yourself against hard drive failure, theft, fire and natural disasters…

    As the systems administrator at the UVic Faculty of Law every semester I see one or two students who have lost everything… documents, pictures, music… Everything on their laptop computers. The look on their faces is unmistakable. They come to me looking for help. Unfortunately more often than not I have to deliver the news to them that they have lost all their data. Typically the the data is lost because of a hard drive failure (a recent Google report seems to indicate that newer high density hard drives are becoming less reliable not more reliable). Recovery is sometimes possible (just ask my good friend Mike Binstead), but it can often be quite expensive ($1,000 or more) if the problem is severe enough that a hard drive recovery company needs to be involved.

    The most recent student who came in to my office with a troubled look on her face, just had her laptop stolen, and did not have any of her data backed up. She lost everything except for things she had e-mailed other people (she uses a webmail program, so her e-mail was not lost).

    Last week I heard another sad story from publishing company that I’ve been working with. One of their branch offices had a fire which destroyed all six of their computers. The person in the office I’ve been working with most closely didn’t have any of her data backed up and lost everything. Two others in the office had backups, but stored them at the office, so their computers and their backups were both destroyed (just because you back things up doesn’t make your backup system full proof).

    I know a number of data loss stories from Hurricane Katrina… I won’t tell them here, but I’m sure you can imagine what happened to many people and companies who were not backing up their data, and keeping some of the backups stored off site.

    The biggest complaint I hear about backups is that people feel they are a pain to do. I agree! Most backup systems are a pain. If a backup system requires human intervention on a regular basis, it is probably not going to work well. Up until recently I backed up my home computer by burning the Data to DVDs. I have enough pictures and videos on our computer now that it took 3 DVDs to back everything up. It was a pain to do, and as a consequence, I ended up backing things up once every two or three months … not very impressive for a systems administrator.

    At the Faculty of Law we backup everything on our servers nightly using a little piece of software on the servers that backs all the changed data to a central server on campus. The next day, a copy of the backed up data is shipped to a storage location on the other side of the country. I sleep better knowing that if the Law School Burns down, all our data is recoverable.

    I recently started using a similar system for my laptop and home computer to backup all the data. It is Wonderful easy to use service, and for up to 2GB of data it is Free! The company is called Mozy Online Backup. If you have more than 2GB of data, you can pay $5 per month to store Unlimited Data. I am happily paying $5 per month for my unlimited account. Mozy works on both Windows (2000/XP/Vista) and Mac OSX (the Mac client is currently in beta testing, but I am happy with it’s performance on my laptop). Here are the features I love about the Mozy backup service:

    1. It requires no intervention to backup. Just setup an account, install the software, select what you want to backup, and then just let it run!
    2. It backs up your changed files every 3 hours, and keeps different versions of the same document for 30 days.
    3. It stores your data off site at a different location, so in the case of a natural disaster or fire, your backup will be safe.
    4. It is cost effective. Free for up to 2GB (which will work perfectly for UVic Law students) and $5 per month for unlimited backups.
    5. The data is encrypted before it is sent to the server so that it is secure while it is being transfered over the internet, and while it is being stored on the Mozy server.
    6. Mozy just signed up General Electric as a customer, to backup their systems world wide. A nice vote of confidence in Mozy.

    I encourage everyone who does not have a good, reliable backup system in place to take a hard look at Mozy for your personal backup solution. I’ll be installing it on the two computers are my parents house the next time I visit.

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